Frequently Asked Questions
When and how do I receive my book?
Your book will arrive in an email within 24 hours of purchase as a link. You can click on this link to access your book. You will be asked to enter your email and then you will be sent an access code to open the book in your browser. When you click on the link, and you are sent the verification code, you are given two hours to use the code to open the link to the book. The two hour window is only for this, and does not affect how long you can see your book. There is no time limit on printing your book either. You can take your time and print it whenever you like.
How long can I access my book?
You have onscreen access to your book indefinitely. Once you open it, you have as much time as you need to print it, and you can view it onscreen permanently.
Is there a time limit on printing my book?
No there is no time limit. You can print it immediately or whenever you need it.
What is the best way to access my book?
The best way to access your book is using a computer. Although you can access it and view from a phone, iPad, or tablet, you cannot print it from these devices.
How many times can I print my book?
You can print your book once. If you have ordered two copies of the same book, you can print it twice, three copies can be printed 3 times, etc. Because of this, it is important to make sure you have enough paper and ink and you are actually ready to print it.
What are the best browsers to use when printing my book?
The best browser to use is Google Chrome. If you use Safari, you may encounter some issues with printing.
After ordering a book, what if I don't hear from you?
If you do not receive an email confirmation, please check your spam or junk folder.